Herrmann's Cookie Policy

Effective as of April 1, 2018, Herrmann Global LLC ("Herrmann Global", “we” or “us” or “our”) have updated our Cookie Policy.

1. Intro

This Cookie Policy (“Policy”) provides details information about how and when we use cookies on our Websites. For the purposes of this Policy, the term, "Axon", shall refer collectively to https://axon.herrmannsolutions.net and https://journey.herrmannsolutions.net as well as the other websites that the we operate and that link to this Policy.

2. Does Herrmann Global use Cookies?

Yes. Herrmann Global and our technology support service providers use cookies and other technologies to ensure secure user access to the Websites and to create a streamlined user experience.

3. What is a Cookie?

A cookie is a small data file that is placed on your hard drive by a web application. When you use that web application or other applications in the same domain, the application can read the information stored in the cookie to retrieve the data it previously saved there. You can review all the cookies that Websites and associated systems will place on your hard drive in our cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed. Some of these cookies are set by the Websites themselves, and some are set by third party services we use for technical support, web application monitoring, and user support services.

4. Why does Axon Use Cookies?

When you visit to Axon, we place the cookies listed below in your browser. The primary reason we use these cookies is to securely identify you once you login to Axon. When you login to Axon, we update the cookie to include your unique Axon user identifier so we can confirm your identity as you use the application, and ensure you are given secure access to your data. Other parts of Axon may add additional cookies to help store information the application will needs to retrieve as you use the application. If you disable cookies, you will not be able to login to Axon since we will have no way of identifying who you are as use attempt to use the application.

Cookie Type Purpose
axon_session Strictly necessary This cookie is used to securly identify you after you've logged in
AWSALB Performance/Analytical This cookie helps us route your request between different servers to ensure we balance our traffice between machines for performance reasons
Analytical These cookies are for a tool called Google Analytics. We use Google Analytics to collect data about how users use the application in order to help us make improvements to your experience.

Cookies used by related websites

To provide a streamlined user experience we work with a number of third party services that help us manage user support, application monitoring, and application documentation. From within Axon we link out to sites managed and maintained by these third parties, which set and manage their own cookies. Below we have a list of websites we link out to and links to the cookies they set and provide.

Herrmann Help Center

https://herrmann.zendesk.com/hc/en-us The Herrmann Help Center hosts our user documentation and allows users to create support tickets if they encounter issues with the system. The help center is managed by Zendesk, and they maintain their own cookie policy here https://www.zendesk.com/company/customers-partners/cookie-policy